Monday, October 11, 2010

Insurance and Call Center Job Interview Questions to Ask and Answer

HOME » Business » Careers Employment

Insurance and Call Center Job Interview Questions to Ask and Answer
By Todd Hicks Platinum Quality Author
Todd Hicks
Level: Platinum

Todd Hicks owns Skill Development Institute, an enterprise that provides a keyboard typing lesson and academic study guide. To become a great typist or student, ...

Article Word Count: 685 [View Summary] Comments (0)
Ads by Google
Business Insurance Agency Call 888-258-7655 For Low Cost Business Insurance Prices! MA-Business-Insurance.Encharter.com
Executive Jobs in Vietnam Find the best talent for every job and the best job for every talent www.NavigosGroup.com
Case Questions Consulting case interview questions are difficult. You must prepare! www.AceTheCase.com
Need to Hire Flexibly? Hire freelancers for your project. Post a job free. Get quotes today! www.PeoplePerHour.com
Online Market Research Oldest in Online Market Research in Kolkata. Contact Us Today i-fieldresearch.com
Ads by Google
European panel partner
Your trusted source for multi-country online research
www.panelteam.com
Human Resources Forms
Shop Quill.com for Human Resources Forms. Orders $45+ Ship Free!
www.Quill.com/Forms
Contact Center & IP PBX
Call Center Solution, IVR, ACD, Integrated Solution Contact Center
www.intelix.co.id
Food & drink consultancy
International network of food and drink specialits & consultants
www.greenseedgroup.com
Telephone Address Directory
Search for Free by Name, Business, Address or Phone Number. Accurate!
www.WhitePages.com
Excelian Consulting
Murex, Openlink, CEP & Grid Consulting in the Finance sector.
www.excelian.com
TNS Analysis
Largest Marketing Research Provider In the Indian Ocean Region
www.analysis-rc.com
Online Job Websites
Make your online job search a success with these 10 tips.
www.baselinemag.com
Earn Money By View Ads
Earn $0.05 to $0.75 Per Ads Visit Low $1 instant Payments!
www.NewBuxIndia.Com
Australia Job Seeker
Looking for a job in Australia? Let us help get you placed
australia.santifjobs.com

Are you someone who interviews job applicants in the insurance, market research or call center industries? Are you someone who wants to work in one of these fields? I have worked as a telemarketer and market research telephone interviewer and I have a good idea of what it is like to work as a call center representative.

If you hire candidates for these fields, you can learn good questions to ask to find the right employee. If you are a job seeker who handles people, stress and adversity well, you will learn how to answer questions you might be asked in an interview while saying what is truly in your heart.

Insurance Agent: "I would sometimes give you a script to follow when calling a particular group of prospects. How would you handle it?"

Job Applicant: "I would handle the situation well. I closely follow directions; additionally, I can say everything I need to say and answer a prospect's questions while being conversational and not coming across as a robot."

Insurance Agent: "You will be hung up on at least once in a while. How would you react?"

Job Applicant: "If I am hung up on, I will not let it bother me. I will simply continue to make calls while remaining happy all day."

Insurance Agent: "This job involves telemarketing. Your job will be to call prospects on a list I assign to you and write leads by recording brief information and setting up a potential appointment with the prospect to receive an insurance quote from me. How do you feel about this?"

Job Applicant: "I am excited. I do not become bored on the job and I love chatting with other people."

Insurance Agent: "How familiar are you with the insurance industry?"

Job Applicant: "I am very familiar with auto insurance and I have done research on your company."

Telephone Interview Hiring Manager: "We expect our employees to be professional. How would you conduct yourself?"

Job Applicant: "I would always talk professionally and be courteous to the interview respondents, my fellow workers and the management team."

Telephone Interview Hiring Manager: "Are you up to the challenge of making dozens of calls while enduring periods when only a few people will answer the telephone?"

Job Applicant: "Yes. I will always bring plenty of energy and enthusiasm."

Telephone Interview Hiring Manager: "What will you do if you are hung up on once you introduce yourself to a respondent?"

Job Applicant: "I might call the person back to see if we were disconnected while maintaining my cool."

Call Center Hiring Manager: "Let's say an irate caller insults or bawls you out because he is frustrated with our service. How will you handle this scenario?"

Job Applicant: "I will stay calm, ask him questions relevant to his situation and do my best to help him. If he will not stop verbally abusing me, I will just hang up. I will never stoop to a caller's level by returning verbal abuse."

Call Center Hiring Manager: "Accuracy, speed and attention to detail are very important for this position. How can you fulfill these requirements?"

Job Applicant: "I am a fast, accurate typist and I have a good listening aptitude. I will ask a caller to spell her name and address while recording it and if I'm not sure about something she tells me, I will politely ask her for clarification."

Call Center Hiring Manager: "You will sometimes receive a heavy call volume and be needed to handle a few hundred calls. Is this likely to be a problem for you?"

Job Applicant: "No. I have lots of energy and I do not let stress overwhelm me."

Call Center Hiring Manager: "We sometimes require reps to work nights and weekends. Would you be flexible?"

Job Applicant: "Yes."

Call Center Hiring Manager: "What will you do if you cannot solve a caller's problem?"

Job Applicant: "I will ask a fellow worker or supervisor for help."

Let this dialogue be your guide for hiring the right person or being hired for a position in the insurance, telephone interview or call center fields!

Todd Hicks owns Skill Development Institute, an enterprise that provides a keyboard typing lesson and academic study guide. To become a great typist or student, visit Skill Development Institute. http://sdinst.blogspot.com

Article Source: http://EzineArticles.com/?expert=Todd_Hicks

Todd Hicks - EzineArticles Expert Author

Search EzineArticles.com:
Ads by Google
Business Insurance Agency
Need Cheap Business Insurance? Call 888-258-7655 for Rates & Info!
MA-Business-Insurance.Encharter.com
Case Questions
Consulting case interview questions are difficult. You must prepare!
www.AceTheCase.com

Like This Article?
Facebook Twitter StumbleUpon Delicious FriendFeed Digg
Rate This Article: 12345
Add A Comment Send To Friends Print This Article Add To Favorites
Suggest A Topic EzinePublisher Report Article Cite this Article
Close
Suggest a topic or article headline
you would like this author to write about.
Submit
Close
MLA Style Citation:
Hicks, Todd "Insurance and Call Center Job Interview Questions to Ask and Answer." Insurance and Call Center Job Interview Questions to Ask and Answer. 16 Feb. 2009 EzineArticles.com. 6 Oct. 2010 .
APA Style Citation:
Hicks, T. (2009, February 16). Insurance and Call Center Job Interview Questions to Ask and Answer. Retrieved October 6, 2010, from http://ezinearticles.com/?Insurance-­and-­Call-­Center-­Job-­Interview-­Questions-­to-­Ask-­and-­Answer&id=1999599
Chicago Style Citation:
Hicks, Todd "Insurance and Call Center Job Interview Questions to Ask and Answer." Insurance and Call Center Job Interview Questions to Ask and Answer EzineArticles.com. http://ezinearticles.com/?Insurance-­and-­Call-­Center-­Job-­Interview-­Questions-­to-­Ask-­and-­Answer&id=1999599
CloseRecommend This Article
From:

To:

Message:
Send

Most Recent EzineArticles from the Business:Careers-Employment Category:

* Finding Great Jobs Through Job Search Options
* The Best Way to Look For a Job Right Now
* Emergency Medicine Jobs and Emergency Physician Jobs Information
* Emergency Physician Jobs and Emergency Medicine Jobs Information
* Emergency Physician Jobs and Emergency Medicine Jobs Resources
* Emergency Medicine Jobs and Emergency Physician Jobs Are Easy To Find
* Emergency Physician Jobs and Emergency Medicine Jobs Are Easy To Find
* Emergency Medicine Jobs and Emergency Physician Jobs Are Plentiful
* Emergency Physician Jobs and Emergency Medicine Jobs Are Plentiful
* Gorgon Gas Project Will Create Hundreds of Gas Jobs While Keeping Greenhouse Gases to a Minimum
* Does It Pay to Work Away on Oil Rigs?
* Big Lots Job Applications Online - Getting A Job
* Sample Police Test Questions - Get Police Practice Test Questions
* AT&T Job Applications Online - Getting a Job Here
* Dollar Tree Job Applications Online - I Want to Work Here!

More...

Most Viewed EzineArticles in the Business:Careers-Employment Category (60 days)

1. Weekend Jobs Online - Big Dollars For The Right People
2. Finding Online Advertising Agencies In Charlotte
3. Jobs Available Online Now - Make Thousands of Dollars Easily From Your Home Working Only a Few Hours
4. Quit Your 9-5 Job and Work From Home Online - Over $30,000-Month Can Easily Be Made on the Internet
5. ESL Jobs in Taiwan - What Teaching English in Taiwan is Really Like
6. Tell Me About Yourself - 7 Key Strategies to Sell Yourself in an Interview and Land That Job!
7. Best Place to Look For Jobs Online - Find the Right Job For You
8. Steps To Stimulate A Recovery And Employment - The Law Of Opposites
9. Finance Careers - Investment Banking Analyst
10. Quantity Surveyor Job Description

More...

Most Published EzineArticles in the Business:Careers-Employment Category (60 days)

1. Weekend Jobs Online - Big Dollars For The Right People
2. Best Place to Look For Jobs Online - Find the Right Job For You
3. Consider Employment As A Certified Assistant in Nursing - A Rewarding Career Path
4. Quit Your 9-5 Job and Work From Home Online - Over $30,000-Month Can Easily Be Made on the Internet
5. Tell Me About Yourself - 7 Key Strategies to Sell Yourself in an Interview and Land That Job!
6. Finance Careers - Investment Banking Analyst
7. How Online Job Listings Are Important in Finding Potential Jobs
8. Engineering Continuing Education - What Is the Future of Engineering?
9. The Benefits of an Online Job Search
10. How To Buy And Make A Living On A Sailboat?

More...




This article has been viewed 2,266 time(s).
Article Submitted On: February 16, 2009
Ads By Google Insurance Life Insurance Job How to Job Interview Job Tests

Ads by Google

Source: http://ezinearticles.com/

Sunday, October 10, 2010

Call Center Training Institutes

I would consider call center jobs to be a good option for those who want to earn a few quick bucks along with stability. Although working in a call center may be fun and can make you feel satisfied with your job profile, but working in this profession may require each individual, who is planning to join a call center, to satisfy certain requirements in order to survive in the job. These requirements can be categorized into various titles including Outgoing and Energetic Personality, Phone Etiquette, Qualification, Good Memory and Listening, Ability to perform multiple tasks, etc. but there is nothing to get worried about all these requirements until there are institutes to provide you proper training in all these skills.

A call center executive or representative is always expected to have an extrovert personality so that he/she can confidently talk to people and sell or explain the product without feeling shy or witty. Having a proper phone prescript or etiquette is very important as the person working in this area would be found talking over telephone to the target clients. A good knowledge and skills in telephonic conversation would ensure getting good results. The qualification factor cannot be applied to every call center but most of them ask the candidate to at least have a college degree or equivalent. A good memory for this work does not mean that the representative or the executive should have eidetic memory, but the person should be capable enough to keep in mind certain client details and recollect it when required. Multitasking is one of the major skills that are required to work at the desk. These multitasks may include talking over the phone, making notes in the computer, and simultaneously checking out details in the computer.

Two major job profiles for which institutes provide training for include the Inbound Customer Service and Outbound Customer Service and both these profiles deal with different job description. There are various institutes that train agents for inbound customer service to enable them in responding customer enquiries, in researching required information, handling and resolving customer complaints, processing orders, forms and applications, following up customer calls wherever necessary, and completing call reports and logs... The other side of the call center job profile is the outbound service, where the agent or representative has to contact businesses or private individuals through phone, delivers prepared sales scripts, describing the customers about products and services, gaining possible customer leads, and he/she also maintains the records of all the telephonic conversations, orders and accounts.

In order to perform all above mentioned job description, a person must possess certain key competencies that can be learnt only if he attends proper classes offered by a good call center training institute. Some of these key competencies that are taught at these institutes may include verbal and written communication skills, listening skills, problem solving, team work, stress tolerance, and high energy level, etc.

Source: http://ezinearticles.com/

Saturday, October 9, 2010

Job Description of Call Center Employees

Call Center Job Descriptions differs from industry to industry and need various skills or talents that have to be in any potential candidate. Though, there are number of communalities that are joining by job postings in spite of any specific company. Also the area of interest in this job is its pay scale, which can range from $10.50 to $ 15.00 depending on once year of experience and geographical location where the person is working.

Usually call service center representatives requires typing 15 to 20 words per minute, and needing to have a good telephonic manners to be applied for this position. For applying the person also need to have average written skills of communication. It's hard to believe but there is a lot typing and writing that is falls under call center work.

Depending on the requirement of the job, the potential candidate must have a readiness to sell products like soft sale or hard sale, and needs excellent analytical skills. In inbound service centers also there are many representatives who needs to trouble shoot a range of complex issues.

A frequently looked call center job descriptions requires the multitasking ability. Many of these jobs are very fast paced and needs the aspirant to have a good keyboarding skills and the skill to use many programs in computer at a time, during the time of customer dealing at phone. Very high energy and good time management are the important skills for the ones who wanted to be in this kind of job.

Source: http://ezinearticles.com/